Return & Refund Policy

Thank you for shopping at Bryte River Marketplace. We take great pride in the quality of our curated items and want you to be satisfied with your purchase. Please read our policy carefully regarding returns, refunds, and exchanges.

1. Prints & Custom Art

All prints sold on Bryte River Marketplace are made-to-order or limited edition. Because these items are produced specifically for your order:

  • All print sales are final.

  • We do not offer cash or credit card refunds for prints.

  • We do not accept returns or exchanges for prints based on a change of mind or “buyer’s remorse.”

2. Store Credit Policy

For all other eligible returns (non-print items), we provide Store Credit only.

  • We do not issue refunds to the original payment method for standard returns.

  • Store credit will be issued as a digital credit to your account or via a gift code once the return is processed.

3. Damaged or Defective Products

We only offer original payment method refunds in the event that a product arrives damaged or defective. If your order arrives in less-than-perfect condition, we want to make it right.

To report damage:

  1. Email hello@bryteriver.com within 7 days of delivery.

  2. Include your Order Number in the subject line.

  3. Attach clear photos of the damaged product and the original packaging.

Once we verify the damage, we will offer you a replacement (if available) or a full refund to your original payment method.

4. Shipping Costs

  • Customers are responsible for the shipping costs associated with returning an item (unless the item arrived damaged).

  • Shipping costs from the original purchase are non-refundable.

5. Cancellations

Orders enter our fulfillment process quickly. If you need to cancel an order, please email hello@bryteriver.com within 2 hours of placement. After this window, we cannot guarantee cancellation, especially for print-on-demand items.

Questions? We are here to help. Reach out to our team at hello@bryteriver.com.